Website 3D Systems Leuven
ABOUT 3D SYSTEMS LEUVEN
3D Systems Leuven is a dynamic and leading enterprise, specialized in 3D Printing of metal components. 3D Systems Leuven is not only a technology developer but also a technology user (production company). This makes us a strong innovation partner for clients in the industrial, medical and dental sector.
With this technology, we build up material in layers using a high intensity laser until it becomes a solid product. Unlike conventional production techniques, this one does not render any material loss, nor does it require any tooling. It does however, enable the designers to manufacture very complex geometries which are not producible using the traditional techniques.
3D Systems Leuven is part of the 3D Systems group, a world leader in 3D printing.
JOB DESCRIPTION
As Customer Service Support, you are responsible for correct entry of customer orders into different systems. You follow up internally and with external vendors on on time delivery and communicate with customers accordingly to manage expectations and customer relationships.
TASKS & RESPONSIBILITIES
Enter and confirm customer and internal orders
Follow up of work orders
Communicate with customers regarding order status via e-mail and phone
Collaborate and coordinate with colleagues as necessary
Facilitate and coordinate vendor related shipments with logistics team
Adhere to ISO 13485 – EN9100 and the Quality Management System’s standard operating procedures and work instructions
If needed, support other departments
Answer phones and transfer calls to appropriate personne
PROFILE
Minimum humaniora diploma
You can work independently, accurately and efficiently with special attention to order and quality
You are willing to work in a fast paced working environment with flexible work times if needed
You are able to learn and adjust to new software systems
You are customer-friendly
You have an excellent knowledge of English both written and spoken, knowledge of French is a plus
You have good office computer and software skills (MS Excel, MS Word, Outlook, Database applications; knowledge of Oracle is a plus)
WE OFFER
A challenging job in a young and dynamic team
A competitive salary and additional non-statutory benefits
Career opportunities in a global company with exponential growth.